Frequently Asked Questions

1. What is WeFind Japan?

WeFind Japan is an e-commerce store and proxy-buying service that helps customers purchase exclusive Japanese products. We offer both in-stock items for immediate shipping and special order products sourced upon request.

2. How does your proxy-buying service work?

Customers can request items that are not listed on our website. Once payment is completed, we source the item from Japanese marketplaces or retail stores, inspect it, and then ship it to the customer.

3. Can I cancel or change my order after purchasing?

Orders cannot be canceled or modified once they have been shipped. Please double-check your order details before completing your purchase.

4. What happens if my item arrives damaged?

We thoroughly inspect all items before shipping to ensure they are in the best possible condition. If your item is damaged during shipping, you must file a claim directly with the delivery service.

5. What should I do if my package is lost?

All items are shipped with a tracking number. If your package is lost, please contact the carrier service to initiate a claim. We are not responsible for lost packages once they are shipped.

6. How long does shipping take?

Shipping times vary depending on the destination and shipping method. Customers will receive a tracking number to monitor their shipment.

7. Do you offer international shipping?

Yes, we ship worldwide. Shipping rates and delivery times vary by location.

8. What payment methods do you accept?

We accept PayPal and Stripe for secure transactions.

9. Are there any additional fees for proxy-buying?

Yes, a service fee may apply depending on the item and sourcing process. Full details will be provided at the time of purchase.

10. How can I contact WeFind Japan?

For any inquiries, you can reach us at japanfinds25@gmail.com.